Refunds policy

Returns

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6539 reviews
91%
(5956)
7%
(462)
1%
(89)
0%
(12)
0%
(20)
beautiful bag

Really happy with this bag, lovely leather and very well made. Bought for my husband to carry an A4 folder plus other items - perfect!

Leather could be better but fine

The bag is lovely! Holds a lot more than I expected, although items have to be slim in size. I would also suggest rubbing in a protective cream as scratches will show up on this colour.
The 3 sections, zipped inner pocket and 2 slip pockets (1 inside at the front and 1 at the back), help you organise your belongings.

As described and delivered as promised, so all good.

Y

Great Jacket

I have been wearing this jacket for over a month now, so I feel I can review it.
The leather is soft, feels thick and in general is great quality. The fit is excellent and it's extremely warm to wear. Delivery was fast. No complaints!

Very impressed with item

So pleased with my purchase. Exactly what I wanted a really well made soft leather coat for smart and leisure wearing. Have had a lot of compliments on how well the jacket looks.

Leather Jeans

Superb quality at a very reasonable price. Fit well for a cosplay i do.
Now, what to buy next.

Love the bag, you can have casual wear bag or going out bag as it has two handles, i really love it, and good value for money.

I really like this cropped jacket 5 stars

Mens Leather Blazer Two Button Jacket Zavi Tan

Lovely Leather Bomber Jacket

Good quality leather jacket. Very soft leather. Really good price. Excellent customer service. Prompt delivery. Just one thing I would say, is it comes up small. I had to return, which cost £10 postage, and reorder the next size up, but it was still worth it as it was a very good price and I love it.

Absolutely love the bag, wished I had got one years ago. Fantastic company amazing quality bag

A super leather bag

The service was second to none and the quality of the bag was absolutely brilliant. It is a 21st birthday present for my grandson , a present hopefully he will use all his life and when we are no longer around it will always be something he can remember we gave him. Extremely pleased with this product. You can order with confidence.

Womens Real Leather Casual Backpack Victoria Off White

Fantastic Quality and Style

I love this jacket. I read the reviews and ordered 2 sizes bigger, glad I did. It’s beautifully soft and fits just right.

great gift

this was chosen as a gift for a style conscious but practical friend and they are absolutely delighted with it.

Biker jacket

Fit was true size. Good quality. Perfect fit.
Very quick delivery.
So pleased with it, I bought another women's one for my wife.

lovely leather skirts nice fit,thank you

Red Leather Jacket

I ordered a size up as per other reviews but it was to big. Returned it for my correct size which arrived quite quickly. Very happy with fit, style and colour of jacket.

Its great, as described. Im very happy with my purchase.

Key wallet

Bought for my brother, he loved it .
Very soft plus the bonus of a wallet for cash or cards . Value for money and will buy from them again

Claudia cross zip leather jacket

Love this beautiful leather and beautifully styled. I ordered size larger than my usual. Perfect and very reasonably priced

My partner was really pleased with the jacket as it was a birthday present

Lovely waistcoat

Lovely leather waistcoat went up a size as suggested but had to return and get an even bigger size so I could fasten all the buttons unfortunately the armholes were then big but liked it so much I kept it and worn a few times have had many compliments I’m happy